Q: Does Medicov allow me to make changes to my current health insurance package?

A: Medicov currently does not allow users to make changes to their health insurance package. Please contact your insurance provider to do so, and update your insurance ID on Medicov after.

Q: Why do I see discrepancies between my health insurance package details and what the Medicov app displays?

A: Please check with your insurance provider first to ensure that your health insurance package is what you expect. If the information on Medicov does not match this, please contact us at support@medicov.io specifying your issue in detail.

Note: If you recently updated your health insurance package or registered for a new one, please a 3 business days before updating your insurance information on Medicov.

Q: Are there any fees associated with using Medicov?

A: All the core features are free of charge, but there may be premium features in the future.

Q: How much information does Medicov see? How is my sensitive information handled?

A: We take your privacy very seriously. You can read our privacy policy here.

Q: Where can I get more support?

For questions and inquiries about your insurance package, please contact your provider at your convenience. For questions, inquiries, and feedback about the Medicov app, please email us at support@medicov.io.